We Know That Waiting Is Hard

We know that waiting is hard so we're doing everything possible to assist you as soon as we can. We all wish the pandemic was over. But until that day comes, your patience and understanding counts.

Conditions

It’s hard to believe that this month marks the one year anniversary of the COVID-19 pandemic. Our team is eagerly awaiting the day when we are all safe, vaccinated, and in-person together again.

While the pandemic may seem never-ending, rest assured that our skilled medical professionals continue to provide your pet with safe, compassionate care. From heightened sanitation protocols and daily health checks for every team member, to our “zoom to room” technology that enables you to see your pet during their exam, the pandemic has only reaffirmed our daily commitment to you and your pet.

In the spirit of honoring this commitment, we would like to express our appreciation for your patience and understanding while waiting on the phone and during appointments. Your wait may be longer than usual due to a nationwide trend impacting veterinary hospitals.

We know how frustrating and uncomfortable waiting can be, and we’re doing everything possible to assist you as soon as we can. We ask that you keep the following factors in mind:

Special Accommodations: The amount of time estimated for each appointment isn’t an exact science; and not always within our control. Late arrivals, complex cases, and pets with anxiety or behavioral issues can all impact your wait time. Please know that our medical team is fully staffed, and we only schedule the appointment that we know we can see.
Emergencies: Sometimes we need to see patients based on the severity of their condition - not their time of arrival. The number of life-threatening cases arriving at our hospital carries and can have an impact on your wait time. We know it’s hard to watch other pets get seen ahead of your own. When this happens, we’ll do our best to keep you informed of the situation and the expected delay.
Tender Loving Care: Discussing palliative or end-of-life care is upsetting for anyone who loves their pet. In these appointments, we allow clients more time to ask questions and express their concerns. Please continue to be patient as we are still working hard to have your pet seen in a timely manner.

We all wish the pandemic was over. But until that day comes, your patience and understanding counts. Consider emailing us or using the PetDesk app to contact us if you’re unable to reach us by phone. We appreciate your continued trust in us and welcome your questions, concerns, and feedback.